Cancellation and Refund Policy
At Abira World, we are committed to providing you with top-quality educational research kits and exceptional customer service. We understand that there might be circumstances that lead to the cancellation of an order or a request for a refund. Please read our cancellation and refund policy carefully to understand your options.
- You may request the cancellation of your order within 24 hours of placing it. To initiate a cancellation, please contact our customer support team at [customer support email] with your order details.
- If your order has already been processed and shipped, we regret that we cannot cancel the order. In such cases, you may consider initiating a return (refer to our Return Policy for more information).
- Refund requests will be evaluated on a case-by-case basis.
- You may be eligible for a refund under the following circumstances:
- The product received is defective or damaged.
- The product received is significantly different from what was described on our website.
- You received the wrong product.
- To request a refund, please contact our customer support team within 7 days of receiving the product at [customer support email]. Provide your order details, a description of the issue, and supporting evidence such as photographs or videos if applicable.
- Our customer support team will review your request and may require additional information.
- If your refund request is approved, we will initiate the refund process. The refund will be processed using the same payment method used for the original purchase.
- The refund amount will be determined based on the circumstances of the request and the condition of the returned product.
- If the product is found to be defective or damaged, we will issue a full refund, including any shipping charges.
- In cases where the return is due to a customer change of mind or incorrect ordering, shipping charges will not be refunded. Return shipping costs will be the responsibility of the customer.
- If a product needs to be returned to us, we will provide you with instructions on how to proceed.
- Please ensure that the product is securely packaged to prevent further damage during return transit.
- Downloadable digital products and software are not eligible for refunds.
If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at [firstname.lastname@example.org].
Abira World reserves the right to modify or update this cancellation and refund policy at any time. This policy was last updated on [date].